Terms & Conditions

1. General Agreement

Placing an order with Sticky B’s Syrups (“we”, “our”, “us”) constitutes an agreement by you, the customer, to purchase in accordance with these Terms & Conditions of Service. Please read them carefully before ordering. By accessing our website or placing an order, you agree to these terms.

2. Product Information

All products are handmade in small batches. Slight variations in colour, flavour, or aroma may occur and are part of the craft-production process. Product descriptions and imagery are provided in good faith, but minor differences may occur due to screen settings or ingredient variation.

3. Website Terms & Conditions of Use

a) Terms of Use

By accessing this website, you agree to be bound by these Terms & Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any relevant local laws. If you do not agree, please do not use this site.

b) Use Licence

Permission is granted to temporarily download one copy of the materials (information or software) on Sticky B’s website for personal, non-commercial, transitory viewing only. This licence does not allow you to:

• Modify or copy the materials;

• Use the materials for commercial or public display;

• Attempt to decompile or reverse-engineer any software on the site;

• Remove any copyright or proprietary notations; or

• Transfer the materials to another person or “mirror” them on another server.

This licence terminates automatically if you breach any of these terms and may be ended by Sticky B’s at any time.

c) Disclaimer

The materials on Sticky B’s website are provided “as is”. Sticky B’s makes no warranties, expressed or implied, and disclaims all other warranties including, without limitation, implied warranties of merchantability or fitness for a particular purpose. We do not guarantee the accuracy or completeness of the materials or the reliability of linked websites.

d) Limitation of Liability

In no event shall Sticky B’s or its suppliers be liable for any damages (including, without limitation, loss of data or profits, or business interruption) arising from use of the website or products, even if Sticky B’s has been notified of the possibility of such damages.

e) Revisions and Errata

The materials on this website may include technical, typographical, or photographic errors. Sticky B’s may make changes at any time without notice.

f) Links

Sticky B’s has not reviewed all external sites linked to this website and is not responsible for their content. Inclusion of a link does not imply endorsement.

g) Modifications

Sticky B’s may revise these Terms of Use at any time without notice. By using this site you agree to be bound by the current version.

h) Governing Law

These terms are governed by and construed in accordance with UK law, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.

4. Email Addresses & Newsletter Sign-Up

We will not share or sell your email address to any third party for marketing purposes. We only send communications to individuals who have interacted with us via:

• Newsletter sign-up on the Sticky B’s website or social channels;

• A purchase or direct enquiry about our products.

To unsubscribe at any time, please email us with “Unsubscribe” in the subject line.

5. Privacy Policy

Your privacy is very important to us. This Privacy Policy explains how Sticky B’s Syrups collects, uses, and protects your information.

Personal Information

We may collect personal details such as name, address, email, and phone number when voluntarily submitted (e.g., during checkout, contact forms, or newsletter sign-up).

Non-Personal Information

We may collect non-identifiable data such as browser type, device, and general usage analytics to help improve our service.

How We Use Information

• To process and dispatch orders efficiently

• To improve customer service and website experience

• To send updates or newsletters (only if opted-in)

• To administer promotions or surveys

Protection of Data

We adopt appropriate security measures to protect your data against unauthorised access, alteration, or disclosure.

Sharing Information

We do not sell or rent customer information. Data may be shared only with trusted third-party services (e.g., payment processors or couriers) required to complete an order.

Third-Party Websites

Our website may contain links to other sites. We are not responsible for the content or privacy practices of those sites.

Children’s Privacy

Our products and website are not intended for anyone under 16 years of age.

Policy Updates

Sticky B’s may update this policy at any time. Continued use of the site indicates acceptance of any changes.

6. Cookies Policy

Our website uses cookies to enhance your experience. Cookies help:

• Keep your shopping basket working properly

• Remember preferences between visits

• Analyse anonymous visitor statistics via Google Analytics

We do not use cookies to collect sensitive or personally identifiable data without consent. You can disable cookies in your browser, but parts of the site may not function correctly.

7. Shipping Policy

We want you to enjoy your Sticky B’s Syrups as soon as possible!

• Dispatch: Orders are usually shipped within 3–5 working days.

• Delivery Area: Mainland UK only.

• Shipping Cost: Local Delivery within 5km radius of our site is £3.50

  UK Mainland Single Bottle £4.60

Two Bottles Plus £7.50 

Free shipping on orders over £60 (subject to offers).

• Local Collection: Free pickup from our distillery or local stockists (by arrangement).

If your order is delayed, we’ll contact you as soon as possible.

8. Refund Policy

As our syrups are perishable food products, we cannot accept returns unless the item is faulty or damaged upon arrival.

If your product is faulty, please email shop@stickybsyrups.com within 7 days of receipt, including a description and photos if possible. Once confirmed, we will arrange a replacement or refund.

9. Contact Details

Sticky B’s Syrups

c/o Nailmaker Distilling Co.

Unit 9 Darton Business Park, Barnsley Road, Darton, Barnsley, S75 5QX

Email: hello@stickybsyrup.com

Tel: 01226 380 893